Terms and Conditions

1. Scope and Subject Matter

These Terms and Conditions (hereinafter "T&C") govern your use, as a rider, of the piccab rider app (hereinafter the "App"). The provider of the App is:

doSoftware – owner: Eduard Doronin
Stömmerstr. 3a
85055 Ingolstadt
Germany
Email: [email protected]

piccab is a service / app of the business doSoftware and is not a company in its own right. doSoftware is a sole proprietorship (small business / Kleingewerbe) of Eduard Doronin and is not a limited liability company (GmbH). The provider of the App and your contractual partner under the App usage contract is doSoftware – owner: Eduard Doronin (hereinafter also referred to – as a short form for the service provided via the App – as "piccab" or "we"). piccab is an app-only service; there is intentionally no telephone intermediation or booking line. Contact is made electronically via [email protected].

The subject matter of these T&C is solely the App usage contract between you and piccab, i.e. the provision and use of the App, through which you can transmit requests for taxi rides in the Ingolstadt area to affiliated taxi companies. The App allows you to submit a ride request; the actual transport is carried out by a legally independent, licensed taxi company (see sections 3 and 4).

These T&C apply exclusively to riders. The relationship between piccab and the taxi companies is not the subject of these T&C and is governed separately by contract. We do not recognise any conflicting terms or terms that deviate from these T&C, unless we have expressly agreed to their validity in text form.

2. Definitions

For the purposes of these T&C:

  • piccab – the app and service of the business doSoftware; the provider of the App and your contractual partner is doSoftware – owner: Eduard Doronin (see section 1). Where these T&C refer to "piccab", this means – unless stated otherwise – doSoftware as the provider of this service.
  • User / rider / you – the natural person who uses the App to request a taxi ride.
  • App – the piccab rider app including its associated functions.
  • App usage contract – the contract between you and piccab regarding the use of the App under these T&C; free of charge for you.
  • Intermediation service – the purely technical transmission of your ride request to affiliated taxi companies via the App. We use the everyday terms "intermediation" or "to intermediate" only for ease of understanding; in legal terms, piccab merely transmits declarations (see section 3).
  • Taxi company – the legally independent company, licensed under the German Passenger Transport Act (PBefG), that carries out the ride with its own driver.
  • Transport contract – the contract for the carriage of persons, which is concluded exclusively between you and the executing taxi company (see section 4). piccab is not a party to it.

3. piccab's Role – Technical Intermediation, Not a Carrier

piccab is a purely technical intermediation and communication platform. piccab itself provides no passenger transport and holds no authorisation under the PBefG. Transport is provided exclusively by legally independent, licensed taxi companies that hold their own authorisation under the PBefG and are solely responsible for complying with passenger-transport law.

piccab is neither the carrier nor a party to the transport contract. The App merely transmits your declarations of intent to the affiliated taxi companies and vice versa; in this respect piccab acts as a technical messenger of declarations. piccab does not broker contracts in the legal sense of a commercial agent or broker and does not enter into the transport contract.

The respective taxi company alone is responsible for carrying out the ride, for complying with traffic, transport, and tariff regulations, and for the conduct of the driver. piccab is not liable for these matters (see section 15).

4. Conclusion of the Transport Contract

When you request a ride through the App, you thereby submit an offer to conclude a transport contract, or you invite the submission of such an offer (invitatio ad offerendum); the information displayed in the App does not constitute a binding contractual offer from piccab. piccab transmits your request technically to one or more affiliated taxi companies.

The transport contract is concluded exclusively between you and the executing taxi company, and only once a taxi company accepts your request. The terms of the respective taxi company apply, as does the regulated taxi tariff applicable to the Ingolstadt mandatory service area (see section 6). piccab does not become a party to this contract through the transmission.

There is no entitlement to a successful intermediation, to the acceptance of your request by a taxi company, or to the availability of a vehicle. Whether and when a vehicle is available depends on the affiliated taxi companies and their capacities and lies outside piccab's sphere of influence.

5. Registration and User Account

A user account is required to use the App. Sign-in is carried out exclusively via your phone number and a one-time code (OTP) sent by SMS, which is delivered through an external SMS service provider (see privacy policy). There is no password, no email sign-in, and no social login. To complete your profile we collect first name, last name, your email address, and your gender; providing a valid email address is required during registration. Only your first name (not your last name) is passed on to the executing taxi company for the purpose of carrying out the ride (see section 18).

You undertake to provide truthful and complete information upon registration and to keep it up to date. You are yourself responsible for the security of your account and your device. As access is via your phone number and the one-time code, please ensure that unauthorised persons do not gain access to your device or your SMS messages. If you suspect that third parties are using your account without authorisation, please inform us immediately at [email protected].

Minimum age and legal capacity: Use of the App is permitted exclusively to persons of full age (at least 18 years old) with full legal capacity. Upon registration, age is confirmed solely by your self-declaration via a consent checkbox (acceptance of these T&C and the privacy policy and confirmation of being at least 18 years old); no technical age or identity verification takes place. Your consent is stored with version and timestamp. By using the App you confirm that you are at least 18 years old and have full legal capacity. The self-declaration does not override the statutory protective provisions on legal capacity: if a person who in fact does not have full legal capacity (e.g. a minor) concludes the App usage contract, its validity is governed by the statutory provisions (§§ 104 et seq. of the German Civil Code, BGB).

Suspension: piccab may temporarily suspend your account or terminate the App usage contract (see section 17) where there is reasonable suspicion of abusive, unlawful, or contract-breaching use, in particular in the case of sham bookings or misuse of vouchers or the referral program (see sections 8, 9, and 10). In doing so, we give appropriate consideration to milder measures and your legitimate interests.

Email confirmation: After registration we send you an email containing a confirmation link with which you can confirm your email address; if you have consented to advertising emails, confirmation takes place via the confirmation link of the newsletter sign-up (see privacy policy, sections 5 and 14). You can re-request the confirmation email in the app at any time. You are obliged to provide, and keep up to date, a valid email address accessible to you.

6. Fees and Payment

The use of the App and piccab's intermediation service are free of charge for you as a rider. piccab does not charge you anything for using the App.

For the ride carried out, you owe the fare to the executing taxi company. This is determined by the officially regulated taxi tariff (fixed tariff) applicable to the Ingolstadt mandatory service area. There is no dynamic pricing and no surge pricing. Any fare or estimate displayed in the App serves solely for your orientation; the fare determined by the taximeter or in accordance with the taxi company's tariff is binding.

Payment is made exclusively directly in the vehicle to the taxi company – in cash or, where offered, by card. Payment to piccab or via the App does not take place (see also section 7).

7. No Payment Services (ZAG)

At no point does piccab receive funds from riders, hold customer funds, or forward funds. piccab is not the creditor of the fare, does not become a trustee or collection agency, and is not involved in the payment process between you and the taxi company.

piccab provides no payment services within the meaning of the German Payment Services Supervision Act (ZAG) and does not conduct any e-money business. The fare is settled exclusively directly between you and the taxi company (see section 6).

8. Cancellation and No-Show

You can cancel a ride in the App. Cancellations are stored for evidence and quality purposes. piccab currently does not charge any cancellation or no-show fee.

The terms of the executing taxi company and the applicable taxi tariff remain unaffected by this; any claims of the taxi company are directed exclusively against you within the framework of the transport contract (see section 4), not against piccab.

piccab reserves the right to take account-related measures under section 5 (e.g. suspension) in the case of abusive or repeated sham bookings.

9. Vouchers and Discount Codes

piccab may provide you with discount codes (vouchers). These always grant a fixed-amount discount (e.g. €5 or €10); there are no percentage discounts. The use of a valid code reduces the fare that you pay to the taxi company in the vehicle in cash (or by card). The difference is settled internally between piccab and the taxi company (billed at the end of the month); the taxi company is not disadvantaged by this. There is no live credit to a balance/wallet.

The following applies to vouchers:

  • Only one code can be redeemed per ride.
  • Usage or redemption limits per rider and validity periods may apply.
  • Vouchers have no cash value and are not transferable or saleable.
  • Cancelled or unmediated rides do not consume a code.
  • In the case of abusive or unlawful use, piccab may refuse or withdraw codes.

10. Referral Program

piccab may offer a referral program. For this, each user receives a personal referral code. A new user can enter a referring user's code upon registration. If the referred user successfully completes their first ride, the referring user (not the new user) receives a one-time bonus in the form of a fixed-amount discount code (by default €5, default validity 90 days) for a future ride. Participation is voluntary.

The bonus is granted only once per referred user and only for a first ride that has actually been carried out (not cancelled). A cash payout of bonuses is excluded. In all other respects, the voucher terms in section 9 apply accordingly.

Abuse protection: piccab may refuse or revoke the bonus in the case of abuse. In order to prevent repeated abuse through the re-creation of accounts, a one-way hash value (SHA-256) of your phone number is retained after an account deletion. You can find details on this in the privacy policy (there under the referral program and fraud protection after account deletion).

11. Rights of Use

For the duration of the App usage contract, piccab grants you a simple, non-exclusive, non-transferable, and revocable right to use the App on your own devices for the purposes provided for in these T&C.

All rights to the App, its software, its trademark, and its content remain with piccab or the respective rights holders; no rights beyond this are granted to you. In particular, you are not entitled to reproduce, modify, decompile, distribute, or make available to third parties the App or parts thereof without piccab's consent, unless this is expressly permitted by law.

12. User Obligations and Prohibited Use

You undertake to use the App only within the framework of applicable laws and these T&C. In particular, it is prohibited:

  • to submit sham bookings or ride requests that are not seriously intended;
  • to transmit, in chat messages or ratings, content that is unlawful, insulting, discriminatory, harassing, or that infringes the rights of third parties;
  • to manipulate or abusively exploit the App or the intermediation, voucher, or referral system;
  • to scrape, disrupt, or unreasonably burden the App by means of automated processes (e.g. bots, scripts);
  • to circumvent security measures or to use the App in a way that impairs its functionality.

You are yourself responsible for the content you transmit (e.g. chat messages, ratings).

13. Indemnification

Insofar as you are responsible (fault) for a breach of these T&C or for an unlawful or contract-breaching use of the App, you indemnify piccab against the claims that third parties assert against piccab on that basis. The indemnification also covers the reasonable costs of a necessary legal defence, but only to the extent for which you are answerable under the statutory provisions (in particular §§ 280, 249 et seq. BGB).

You owe no indemnification insofar as the claim is not based on a circumstance for which you are responsible. Your statutory rights and the liability provisions to piccab's detriment (section 15) remain unaffected. piccab will inform you of such a claim without undue delay and – insofar as possible and permissible – give you the opportunity to comment.

14. Availability of the App

piccab strives for the highest possible availability of the App, but owes no uninterrupted or fault-free availability. Temporary restrictions may occur in particular due to maintenance work, technical faults, force majeure, or circumstances outside piccab's sphere of influence (e.g. failures of mobile networks, internet, or third-party services). There is no entitlement to the App being usable at all times.

15. Liability

piccab is liable without limitation for damage arising from injury to life, body, or health that is based on a breach of duty by piccab, as well as for damage based on intent or gross negligence on the part of piccab.

In the case of simple negligence, piccab is liable only for the breach of a material contractual obligation (cardinal obligation) – that is, an obligation whose fulfilment makes the proper performance of the contract possible in the first place and on whose observance you may regularly rely. In this case, liability is limited to the foreseeable damage typical of the contract. In all other respects, liability for simple negligence is excluded.

The foregoing limitations of liability do not apply to damage arising from injury to life, body, or health, nor in the case of the assumption of a guarantee, nor insofar as there is mandatory statutory liability (in particular under the German Product Liability Act). The foregoing provisions do not entail any change to the burden of proof to your detriment.

No liability for carrying out the ride: As piccab is neither the carrier nor a party to the transport contract (see sections 3 and 4), piccab is not liable for carrying out the ride or for any misconduct of the taxi company or the driver. The respective taxi company alone is responsible for this. Furthermore, piccab is not liable for the conclusion of an intermediation or for the availability of a vehicle (see section 4).

16. Right of Withdrawal

The App usage contract between you and piccab is a service free of charge for you. You pay no fee for using the App and also provide no personal data as consideration within the meaning of a consumer contract for payment. For such a contract free of charge, the distance-selling right of withdrawal does not arise, or is effectively void, since there is no consideration to be returned. In any case, you can terminate the App usage contract at any time by deleting your account (see section 17).

This is to be distinguished from the transport contract that you conclude with the executing taxi company (see section 4) and which is not the subject of these T&C. For the carriage of persons on a specific date or within a specific period, the exception to the right of withdrawal under § 312g (2) BGB may apply in this relationship; in this respect, the terms of the respective taxi company alone are decisive, not these T&C. piccab does not invoke any withdrawal exception for its own App usage contract.

17. Contract Term and Termination

The App usage contract is concluded for an indefinite period and can be terminated by you at any time without observing a notice period, in particular by removing your account in the App via the "Delete account" function. Deleting your account terminates the App usage contract.

piccab may terminate the App usage contract by ordinary notice with reasonable notice, as well as terminate it extraordinarily for good cause or suspend your account, in particular in the cases mentioned in section 5. Transport contracts with taxi companies that have already been concluded remain unaffected by the termination of the App usage contract.

18. Data Protection

How piccab processes your personal data – in particular sign-in by SMS code, the data transmitted to the taxi company for carrying out the ride (including first name, gender, pickup and destination, and, where applicable, chat messages), and the fraud-protection hash in the referral program – is described in the privacy policy. This applies in addition to these T&C.

19. Changes to These T&C

piccab may amend these T&C. An amendment is only possible for one of the following, exhaustively listed reasons: to adapt to changed statutory or regulatory requirements or to changed supreme-court case law; to remove gaps or ambiguities in the provisions; for reasons of security or protection against abuse; and to adapt to new or changed technical or functional conditions of the App, insofar as this does not worsen your position. piccab will inform you of intended changes in text form (e.g. by in-app notification) at least 30 days before their planned entry into force, indicating the changed provisions, the date of entry into force, as well as your right to object and the consequences.

The changes are deemed to have been accepted by you if you do not object to them in text form within 30 days of receipt of the notification; piccab will point this out to you separately in the notification. If you object in good time, the contract will be continued under the previous terms; in this case piccab is entitled to terminate the App usage contract by ordinary notice with reasonable notice (see section 17). Irrespective of this, you can terminate the contract at any time by deleting your account.

This deemed-acceptance mechanism does not apply to changes to the main contractual obligations and not to the introduction or increase of a fee for the currently free App usage contract. Such material changes, as well as any introduction of a fee, require your express consent; mere silence is not sufficient for this. In all other respects, changes are made via the deemed-acceptance mechanism only insofar as they do not shift the contractual balance to your detriment.

20. Applicable Law and Place of Jurisdiction

The law of the Federal Republic of Germany applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods. Insofar as you are a consumer with your habitual residence in another state, the mandatory consumer-protection provisions of that state remain unaffected.

A place of jurisdiction is agreed only insofar as you are a merchant, a legal entity under public law, or a special fund under public law, or have no general place of jurisdiction in Germany. In these cases, the place of jurisdiction for all disputes arising out of or in connection with these T&C is piccab's registered seat in Ingolstadt. This jurisdiction provision does not apply to consumers; the statutory places of jurisdiction remain in place.

21. Online Dispute Resolution and Consumer Arbitration

The online dispute resolution (ODR) platform provided by the European Commission was shut down on 20 July 2025 and is no longer available.

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board within the meaning of the German Consumer Dispute Resolution Act (VSBG).

22. Severability Clause

Should individual provisions of these T&C be or become wholly or partly invalid or unenforceable, the validity of the remaining provisions remains unaffected. In place of the invalid or unenforceable provision, the statutory provisions apply.

23. Provider

doSoftware – owner: Eduard Doronin
Stömmerstr. 3a
85055 Ingolstadt
Germany
Email: [email protected]
VAT ID: DE462121951

Status: 2 July 2026, 22:19 · Version: 5